Frequently Asked Questions
Orders
How long does it take to process my order?
Orders are typically processed within 1–2 business days before they are shipped.
How long does shipping take?
Our standard delivery time is 3–7 business days, depending on your location and the shipping carrier.
Will I receive a tracking number?
Yes. Once your order has been shipped, you’ll receive a confirmation email containing your tracking information so you can follow your package every step of the way.
Shipping
Do you offer free shipping?
Yes. We proudly offer Free Shipping on all orders.
Do you ship internationally?
We currently ship to multiple countries. Shipping availability and delivery times may vary depending on your location.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Please refer to our Return & Refund Policy for complete details.
What if my order arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue as quickly as possible.
Products
Are your products made with quality materials?
Yes. Every AVELLO™ product is carefully selected to meet our standards for quality, durability, functionality, and timeless design.
Will the product look exactly like the photos?
We strive to display every product as accurately as possible. Due to lighting, screen settings, and natural material variations, slight differences in color or appearance may occur.
Payments
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.
Is my payment secure?
Absolutely. Every transaction is processed through secure, encrypted payment systems to ensure your personal and payment information remains protected.
Customer Support
How can I contact AVELLO?
You can reach our customer support team anytime by email.
Email: support@avello-store.com
We aim to respond within 24 business hours.
Didn’t find your answer?
Our support team is always happy to help.
Simply contact us and we’ll get back to you as quickly as possible.